Privacy Policy

Last Updated: January 27, 2026

1. Introduction

En Coursera ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and protect your information when you use our platform and services.

2. Information We Collect

Information You Provide

  • Account Information: Name, email address, phone number (optional)
  • Payment Information: Billing details (processed securely through third-party payment processors)
  • Communications: Messages sent through contact forms or email
  • Learning Data: Course progress, quiz results, completed modules

Automatically Collected Information

  • Technical Data: IP address, browser type, device information, operating system
  • Usage Data: Pages visited, time spent on platform, navigation patterns
  • Cookies: See our Cookie Policy for detailed information

3. How We Use Your Information

We use collected information for:

  • Providing and managing educational services
  • Processing payments and maintaining accounts
  • Communicating about courses, updates, and support
  • Improving platform functionality and user experience
  • Analyzing usage patterns to enhance educational content
  • Complying with legal obligations
  • Preventing fraud and ensuring platform security

4. Legal Basis for Processing (GDPR)

For users in the European Economic Area, we process personal data based on:

  • Contract Performance: Providing purchased educational services
  • Consent: Marketing communications (with option to withdraw)
  • Legitimate Interests: Platform improvement and fraud prevention
  • Legal Compliance: Meeting regulatory requirements

5. Information Sharing

We do not sell your personal information. We may share data with:

  • Service Providers: Payment processors, hosting services, email services
  • Legal Authorities: When required by law or to protect rights
  • Business Transfers: In case of merger, acquisition, or sale

All third parties are contractually obligated to protect your data and use it only for specified purposes.

6. Data Security

We implement appropriate technical and organizational measures to protect your data:

  • SSL/TLS encryption for data transmission
  • Secure password hashing and storage
  • Regular security assessments and updates
  • Limited employee access to personal data
  • Secure backup and recovery procedures

However, no internet transmission is completely secure. Users should maintain password confidentiality and report suspected security breaches immediately.

7. Data Retention

We retain personal information for:

  • Active Accounts: Duration of account plus applicable legal retention period
  • Closed Accounts: Up to 7 years for legal and financial compliance
  • Marketing Data: Until consent is withdrawn
  • Usage Data: Typically 2 years for analytics purposes

8. Your Rights

You have the right to:

  • Access: Request copies of your personal data
  • Rectification: Correct inaccurate or incomplete data
  • Erasure: Request deletion of your data (subject to legal obligations)
  • Restriction: Limit processing in certain circumstances
  • Portability: Receive your data in a structured format
  • Objection: Object to processing based on legitimate interests
  • Withdraw Consent: For processing based on consent

To exercise these rights, contact us at [email protected]

9. International Data Transfers

Your information may be transferred to and processed in the United States or other countries where our service providers operate. We ensure appropriate safeguards are in place for international transfers, including standard contractual clauses and Privacy Shield certification where applicable.

10. Children's Privacy

Our services are designed for adults (18+). We do not knowingly collect information from children under 18. If we discover we have collected data from a child, we will delete it promptly. Parents or guardians who believe we may have collected information from a minor should contact us immediately.

11. Third-Party Links

Our platform may contain links to external websites. We are not responsible for the privacy practices of these sites. Users should review the privacy policies of any external sites they visit.

12. Changes to This Policy

We may update this privacy policy periodically. Material changes will be communicated through email or prominent platform notices. Continued use after changes constitutes acceptance of the updated policy.

13. California Privacy Rights (CCPA)

California residents have additional rights including:

  • Right to know what personal information is collected
  • Right to know if personal information is sold or disclosed
  • Right to say no to the sale of personal information
  • Right to access personal information
  • Right to equal service and price

We do not sell personal information. To exercise CCPA rights, contact us at [email protected]

14. Contact Information

For privacy questions or to exercise your rights, contact us at:

En Coursera
475 Riverside Drive
New York, NY 10115
United States
Email: [email protected]
Phone: +1 646-845-2198

For EU users, you have the right to lodge a complaint with your local data protection authority.